50 King Street East Hamilton, ON L8N 1A6

Front Desk Administrator

Job Type

Full time

Wage Type


Job Description

Core Competencies:

  • Demonstrates outstanding judgement by conducting oneself discreetly when handling confidential information
  • Customer Focused
  • Excellent Communication
  • Stress Management
  • Teamwork
  • Problem-solving
  • Accountability and Dependability
  • Time Management
  • Critical Thinking
  • Tact and Diplomacy

Job Duties:

  • Respond to telephone and in-person inquiries from clients, business partners, and other parties.
  • Greet all visitors to the building and ascertain the nature of the business in the building.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • Take and record telephone, e-mail, or written message for staff members.
  • Follow the policy/guidelines on security protocol for the admission of guests beyond the reception area.
  • Maintain various logs related to the operations of the front desk as outlined in the process documentation.
  • Administer and manage large scale inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
  • Operate mail room equipment.
  • Ensure boardrooms are clean and tidy prior to and following each use.
  • Maintain an accurate list of buildings and contact numbers with the afterhours call service.
  • Ensure that the appropriate evacuation procedures are carried out in the event of an emergency.
  • Maintain the reception area in a tidy and presentable manner (cleaning up spills or mud from lobby floor area as needed).
  • Maintain a clean and orderly workstation.
  • Deliver periodic bank deposits off-site.
  • Other duties as assigned.

Skills & Qualifications:

  • PostSecondary Education
  • 1 to 3 years of experience in a similar role. Residential Property Management experience preferred.
  • Excellent organizational skills by managing time effectively, prioritizing tasks and goal setting.
  • Professionalism
  • Superior telephone manners and strong interpersonal skills.
  • Proficient keyboard skills for data input (emphasis on accuracy and speed).
  • Intermediate level knowledge of Microsoft Office products, including Excel & Word (preferred).
  • Experience using a computer-based accounting package (Yardi preferred).
  • Ability to occasionally lift items as heavy as 50 pounds.

How to Apply

The Effort Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We welcome all applications, however, only those applicants selected for an interview will be contacted.

Please email your cover letter and resume to: